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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Sitnique Alexander-Paul

September 15, 2023

5  out of  5 rating by Sitnique Alexander-Paul
"UPDATE on 09/15/2023 I fell behind on my August 2023 payment because of life. I asked could my payments be lowered for the next few months because the $708 monthly payments for 2 cars is alot. When we first signed up, we were offered the drive safe for about $400 a month, but that lasted only 6 months. Im currently only recieving a $23 discount for one of my cars. The other car i barely drive. They only offered 2 options that's not helpful. The hardship only takes the past due amount and spe a ads it over 3 months and the short pay option, you only get 3 out of a year. Mystie was great! She was very professional, knowledgeable and patient with me and my mother."

Traci Phillips

September 11, 2023

5  out of  5 rating by Traci Phillips
"WOW!!! Mike Johnson and his team are truly ROCKSTARS!! They were extremely patient with us and gave guidance on things we can do to lower our insurance premiums. Jaelyn was especially terrific and super helpful! I recommend Big Mike and his team for all your insurance needs. Call Jaelyn today!!"

Trey Batiste

September 7, 2023

5  out of  5 rating by Trey Batiste
"Great service, I have been having trouble finding affordable insurance lately but with the help of Mia the Account Manager I was able to transfer over and receive a great quote on my new insurance policy!!! 10/10 recommended."

James Miller

September 7, 2023

5  out of  5 rating by James Miller
"They have the coolest staff ever I've been doing business with them for years and their customer service is amazing and he recently the customer service has even gotten better over the past couple of months not going to put anybody on blast but some people are amazing to talk to"

Farcett Patrick

September 6, 2023

5  out of  5 rating by Farcett Patrick
"I cannot speak highly enough of the customer service & individual attention that I feel I get with working with Michael Johnson’s team at State Farm! I recently added auto coverage & have renter’s insurance. The process was smooth. I worked with Mia, & her professionalism & personable demeanor made switching seamless. I really appreciate how thorough the team is and their commitment to detail. I’m a happy customer & hope to continue to be for years to come."

Irene Shinn

September 6, 2023

5  out of  5 rating by Irene Shinn
"I've been with State Farm since I was 22 years old. I have been a loyal customer for 27 years. Throughout the years with State Farm has always been painless and this agency has taken care of me. This year has been very challenging with young adults driving. But having excellent customer service from Emily Miller-Rauscher has always been on point. Her continous patience and answering my questions but most of all she has maintained the top customer service with me. THANK YOU Emily for making a difference! Your customer IS"

Sable Jones

August 29, 2023

5  out of  5 rating by Sable Jones
"My experience with Katelyn Jones was amazing! She was very quick and informative. One thing I can really appreciate is someone who love what they do! No matter how many questions was asked, she had an answer, and that speak volumes! Keep up the good work, Katelyn! My husband and I appreciate All of your hard work!"

LaKendrick Ross

August 29, 2023

5  out of  5 rating by LaKendrick Ross
"When I walked into the establishment, professionalism was oozing from the walls. Everyone was polite and professional. A special shout out to Jaelyn Roberson. This young lady made my experience very easygoing. Her conversation was great, as stated, she was polite and professional, and most importantly she knew exactly what she was doing and how she could help me with my needs. If you are in the area, I highly recommend dropping by this location. They simply take care if their customers."

Juan Gutierrez

August 28, 2023

5  out of  5 rating by Juan Gutierrez
"There is not words on how to describe my satisfaction with this guys, to be honest I was about to change my insurance company but they were so attentive and honest, if you guys feel that your company or actual agent from State Farm is not doing good, try to speak with Mike’s group, my favorite agent it is now Jaelyn, she was professional, attentive and friendly. Thank you guys for your help!"

Jordyn Bryant

July 20, 2023

1  out of  5 rating by Jordyn Bryant
"Ever since Chelsea Sealander left, this place has drastically gone down hill. Most of who I have talked to is incompetent and do not know what customer service is. Will, was extremely rude to me when asking simple questions about my bill. He was speaking in a very arrogant and disrespectful manner. The communication has been terrible. They are very unprofessional."

Suany Segura

June 30, 2023

5  out of  5 rating by Suany Segura
"Love this agency, they have wonderful customer service. I’ve sent sent my daughter there and she loves it, I am telling all my relatives to switch to this agency. Jayleen has been super great and prompt in providing help with coverage, updates and quotes. You guys are awesome!!!!!"

Mizani Collins

June 30, 2023

5  out of  5 rating by Mizani Collins
"I was shopping around for some insurance and came across Big Mike’s office. I spoke to Mia and was Very satisfied with the customer service. Can’t wait until my policy cancels in July to transfer companies"

Jackson Angell

June 29, 2023

5  out of  5 rating by Jackson Angell
"Emily was extremely helpful and cheerful! Very helpful in my transition to a new home"

Autumn Jefferson

June 29, 2023

5  out of  5 rating by Autumn Jefferson
"Jaelyn is the absolute best, she’s always available for me and always a great help"

Petra Green

June 29, 2023

5  out of  5 rating by Petra Green
"I must share my wonderful experience with Mike Johnson State Farm and in particular Agent Mia B! She was very easy to speak with and very knowledgeable. She was patient in answering my many questions and found me so many discounts that it was easy to transition over my 5 family vehicles and home policy. I highly recommend Mike Johnson State Farm and his experienced staff. Thanks a Bunch, Mia!!"

Kearney Johnson

June 28, 2023

5  out of  5 rating by Kearney Johnson
"Emily made the process so simple and straight to the point, wonderful customer service!"

Joseph Davis

June 27, 2023

5  out of  5 rating by Joseph Davis
"Emily provided excellent customer service and provided all necessary information related to my policy and all updated information regarding my recent claim! Great Quality Customer Service! Thank You!"

Tiffany Howse

June 23, 2023

5  out of  5 rating by Tiffany Howse
"I have never been happier with an insurance agency as I am with this office. The staff has always been very helpful and informative. I spoke with Jaelyn about getting a life policy for my family and I and she made sure to get back to me in a timely manner with the information I needed. I’m a proud customer of michael johnson's agency and always refer my friends and family to Michael Johnson State Farm. Insurance is the one bill I hate to pay, but I can honestly say, but I feel like I have very competitive rates now & will be staying put!!!"

Mallori Walker

June 23, 2023

5  out of  5 rating by Mallori Walker
"I spoke with Jaelyn on changing my life insurance policy from Whole Life to Term. She was very helpful and informative. She highlighted the differences and the benefits of both. I look forward to working with her in the future and will definitely refer her to other policy holders who might be interested in changing policies."

An Kur

June 21, 2023

5  out of  5 rating by An Kur
"i called them in response to their mailer.. from the get go, Kenessen was exceptional, listening to my inputs patiently and then working up quotes with multiple options. .Insurance shopping is tricky and full of surprises but the key here is this agency has a good foundation. Kenessen is an asset and a pleasure to work with. I highly recommend them"


June 21, 2023

5  out of  5 rating by KixkzwitN8
"Will and Jaelyn were very helpful, informative, and fast with getting me set up with a life policy!!"

Valorie Newman

June 21, 2023

5  out of  5 rating by Valorie Newman
"Mia was personable and professional when I called to switch insurance to my new car. I have had nothing but positive, pleasant experiences with this office."

Tommi Michaels

June 21, 2023

5  out of  5 rating by Tommi Michaels
"The entire office is incredible. I feel like whoever I speak with gets to know me pretty quickly, has a good understanding of why I’m calling and gets me off the phone with what I need within 10 minutes. Mia has been especially great help and I love interacting with her when I call feels like I’m talking a friend every time!"

Sade Aman

June 21, 2023

5  out of  5 rating by Sade Aman
"Even though this office is a place of business, I feel like family whenever I call. I always get treated as if they like being on the phone with me as a customer but while also getting done what I need in a timely manner. If I could leave them 10 stars I would!"

Diego Garcia

June 20, 2023

5  out of  5 rating by Diego Garcia
"Mike’s team is fantastic. Jaelyn is patient, helpful and professional, answering all my questions. I will continue using and trusting this agent."