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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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May 22, 2024

5  out of  5 rating by jameswarnock1
"Emily was very courteous and professional. A very pleasant experience working with her!!"
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Michelle Durham

May 21, 2024

5  out of  5 rating by Michelle Durham
"I am not your typical consumer and dread the processes that are involved with adulthood like purchasing insurance. I have been a loyal customer to another insurance company who shall remain nameless for many years. Without explanation my premium increased, and in today’s economy every penny counts. I called Big Mike just to get a quote. I spoke with Katelyn Jones who made the process quick, easy, and painless. In about 26 minutes I had a new policy which included health coverage and saved over $200. Thank you so much Ms. Jones!"
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James Cannida

May 6, 2024

5  out of  5 rating by James Cannida
"Great customer service"
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Jesus Lomas

April 3, 2024

5  out of  5 rating by Jesus Lomas
"I had been with State Farm insurance years ago, however i had some issues and ended up switching insurance, however i decided to get a quote with state farm once again and I’m glad i did. JAELYN was extremely helpful and kind in getting me on the right path to the right insurance coverage i needed! She went above and beyond to make sure all my questions and doubts were answered. Make sure you guys ask for JAELYN"
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Felicia Bolden

March 29, 2024

5  out of  5 rating by Felicia Bolden
"Great working with Mike Johnson on my retirement, auto and home insurance. He stepped me through the process and answered the million of questions I had. Best Agent to work with!"
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hjhj pot

March 18, 2024

5  out of  5 rating by hjhj pot
"Jaelyn is the best! Everyone here is very helpful"
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Lachelle Richmond

March 11, 2024

5  out of  5 rating by Lachelle Richmond
"I called the office and had gotten the vm but hang up without leaving a message. To my surprise Emily called me right back. This woman is on the job!! Emily is patient and takes care of my needs promptly. She listens attentively and wastes no time responding afterwards. She really comes to work and is on the job while there. If you desire great, attentive, prompt service, Michael Johnson's statefarm office will suit you well!"
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Dexter Smith76

February 9, 2024

5  out of  5 rating by Dexter Smith76
"Mike Johnson is great and knowledgeable along with his amazing staff."
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Peace Love

February 5, 2024

5  out of  5 rating by Peace Love
"I would definitely recommend Mike Johnson’s location. The staff will do everything in their power to make sure that you are completely satisfied and happy. Thanks Jaylen for all you work in getting my policies sorted out. I really appreciate you. You’re the best!!!!! Note: Customer satisfaction is one of there top priorities. I got to experience this first hand."
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Fiona Austin

January 16, 2024

5  out of  5 rating by Fiona Austin
"My sister and I had the opportunity to do business with Jaelyn of State Farm. Jaelyn was professional, patient, knowledgeable and friendly. She provided all the necessary information we needed regarding our home and auto coverage. I would recommend Jaelyn to my friends and family. Thanks again Jaelyn, you are a ROCKSTAR!"
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Zakiya Dozier

January 12, 2024

5  out of  5 rating by Zakiya Dozier
"I really appreciated the perfect blend of professionalism and friendliness. Their expertise ensured I got the best coverage at a competitive price when everyone else was giving me quotes higher than my car note. Highly recommended!"
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emily Atkinson

January 12, 2024

5  out of  5 rating by emily Atkinson
"Katelyn was absolutely amazing in helping providing an affordable quote for my children! I appreciate her patience and thank you for answering the questions I needed. You rock!"
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Ebi S

January 4, 2024

5  out of  5 rating by Ebi S
"Just switched over all of our Auto and Home policies from Branch to State Farm Katelyn was the agent helping us. Super happy with the customer service very efficient and to the point. Definitely will recommend to friends and family as I was referred to them by my business partner."
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Brandy Adams

December 1, 2023

5  out of  5 rating by Brandy Adams
"I’ve been with Michael Johnson for a few years, and their service has been consistently outstanding. Their customer support is responsive and helpful. I appreciate the peace of mind they provide, making them a reliable choice for insurance needs. Thank you to Michael and your team!! Customer Service goes a long way in this market!! Brandy"
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Caroline UNT

November 28, 2023

1  out of  5 rating by Caroline UNT
"Not happy with the services at all. My rate was raised without an explanation or reason. When I asked Mike for a detailed report on why my rate keeps going up, he just told me "Inflation." I have a good driving record and I am over the age of 25, so it doesn't make sense to have such high rates and for them to increase so drastically from month to month. I would also constantly receive payment demands on dates that where not even the correct payment dates. Being a good driver is not rewarded, you only get an increase in your rate due to "inflation". I should have shopped around for a better insurance group before I went with this one."
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Jim Wilson

November 27, 2023

1  out of  5 rating by Jim Wilson
"After 5 or more years with this agency, each time they could raised rates, confused my account with someone else several times - they decided to cancel me after several stays in hospitals and 2 detached retinas - very hard to drive or pay bills not being able to drive."
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Michell Guerin

November 22, 2023

5  out of  5 rating by Michell Guerin
"Just switched over to StateFarm from Progressive and Allstate. Kudos to Jaelyn who was professional, responsive and very friendly. It was a great customer service experience, which is not too common these days. Thank you Jaelyn for being so exceptional. I hope Mike appreciates you! Michell G."
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Zak Shelton

November 13, 2023

5  out of  5 rating by Zak Shelton
"I have been working with Jaelyn at this office and it has been such a great experience. She always has exactly what I need and is so quick and professional. Would definitely recommend them to anyone."
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Kaleah Jones

November 11, 2023

5  out of  5 rating by Kaleah Jones
"Katelyn was very very helpful, she’s great with communication, i never even thought about life insurance because i’m so young, but she really took her time and broke it down to me and really helped me understand the importance of it. It was so easy!! Thank you so much Katelyn!!"
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Lacey Andrews

November 10, 2023

5  out of  5 rating by Lacey Andrews
"My insurance agent Katelyn was amazing she helped me switch my homeowners as well as my auto insurance with the best rate I've had in years thanks again Katelyn you guys rock.."
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Joe Tollison

November 10, 2023

5  out of  5 rating by Joe Tollison
"Thanks Katelyn for helping us get our vehicle insurance transferred to Texas. Your support was fast, professional, and outstanding. Thanks for taking care of us."
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Rene Lynch

November 10, 2023

5  out of  5 rating by Rene Lynch
"Thanks to Jaelyn, this experience of moving to Texas and finding coverage was easy. She was easy to work with and stayed on top of the whole process. I really appreciated her attention to detail"
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The Washington's

November 3, 2023

5  out of  5 rating by The Washington's
"Jaelyn helped me with my insurance policy. She was so patient & helpful! I appreciate her service."
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richard brooks

November 2, 2023

5  out of  5 rating by richard brooks
"This insurance company and especially this particular team with Mr. Johnson leading them has provided me with so much support in this time of economic uncertainty. Their commitment to the community and to their customers is appreciated and needed. As long as I can I’ll be a customer to State Farm through Michael Johnson. Thank you Jaelyn you have a bright future in this business."
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October 27, 2023

5  out of  5 rating by daniel
"I had the pleasure of working with Mia over at Big Mikes State Farm and she was amazing. Her attention to detail and desire to provide great customer service was unmatched. Thanks Mia!!"